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UK DELIVERY


PLEASE NOTE WE ARE CURRENTLY EXPERIENCING A VERY HIGH VOLUME OF ORDERS. WE DO APOLOGISE FOR THE DELAY IN DESPATCHING YOUR ORDER.  WE ARE WORKING AS FAST AS WE CAN TO PROCESS YOUR ORDER AND TO ADHERE TO OUR TERMS AND CONDITIONS AS BEST WE CAN (DESPATCH LEAD TIMES) CURRENTLY WE ARE WORKING TO A 72 HOURS DESPATCH LEAD TIME.  PLEASE BARE WITH US AT THIS BUSY PERIOD.  WE THANK YOU FOR YOUR PATIENCE. PLEASE NOTE NEXT DAY DELIVERIES ARE NOT AFFECTED. 

Please allow 48 hours for all standard orders to be processed & dispatched. Or up to 72 hours in extremely busy periods such as Christmas, bank holidays, Sale and promotions (£10 & £20 Tuesdays).  Once your order has been shipped you will receive an automatic email.  Please check your spam/junk folder for this if you do not receive it.  We use Royal Mail to send all orders.  You will receive an email & SMS to confirm your order is on its way and out for delivery.  A tracking number will be given in the SMS/email where you can see the route of your order and rearrange delivery.  *Our email/SMS system relies on the customer inputting their email/mobile number correctly when ordering.

*PLEASE NOTE OUR DELIVERY SYSTEM RELIES ON THE CUSTOMER INPUTTING THE CORRECT SHIPPING ADDRESS IN ORDER TO DELIVER IN THE SPECIFIED TIMESCALES.  THIS INCLUDES INCORRECT POSTCODES, MISSING DOOR NUMBERS AND/OR STREET NAMES.  ROYAL MAIL CANNOT DELIVER IN THE SPECIFIED TIMESCALES IF ANY OF THESE ARE INPUT INCORRECTLY/ARE MISSING. WE CAN NOT BE HELD RESPONSIBLE FOR ORDERS GOING MISSING WITHIN THE ROYAL MAIL SYSTEM DUE TO INCORRECT ADDRESSES GIVEN AS ROYAL MAIL WILL NOT REIMBURSE IF THE ADDRESS IS INCORRECT.  ***PLEASE ENSURE THE CORRECT FULL SHIPPING ADDRESS IS INPUT WHEN ORDERING***

Standard Delivery is £2.99 and are sent 1st Class tracked with Royal Mail

Take 2-3 working days from despatch for mainland UK destinations tracked & insured.
If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this.  You can also track it via the email/SMS you receive.


Next Day Delivery is £4.99 sent by DPD*

DPD delivery within 24 hours Monday To Friday.  Any orders placed after 3pm on a Friday will be sent on the Monday after the weekend and will arrive on Tuesday. (DLSB are closed weekends)

Any NEXT DAY DELIVERY orders made before 3pm will be sent the same day and will arrive the next working day.  Orders placed AFTER 3PM will be sent the following working day.

Orders placed AFTER 3PM on a THURSDAY/BEFORE 3PM on on a FRIDAY will be sent out ON THE FRIDAY arriving on the Saturday.

*Orders sent to Northern Ireland will be delivered by Royal Mail

*Please note Royal Mail do not deliver on a Sunday.

*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next day.

*Please note we can only offer next day delivery to Northern Ireland and cannot offer this service to Southern Ireland


Saturday Delivery £4.99 sent by Royal Mail


Royal Mail delivery within 24 hours if the order is placed before
3pm on a Friday.

Orders placed BEFORE 3PM on a Friday will be sent out that day arriving on Saturday.

*Please note Royal Mail do not deliver on a Sunday.

*Please note that this method is not guaranteed but in 99% of cases, the item will arrive the next day.

*Please note Royal Mail do not deliver on a Bank holiday including any bank holiday Monday/Good Friday/Christmas Day/New Years Day etc please take this into account when ordering and selecting next Day Delivery if the next working day is a bank holiday your order will arrive the day after instead

*Please note we can only offer Saturday delivery to Northern Ireland and can not offer this service to Southern Ireland.


Free Shipping over £50.00

Please note our despatch & delivery lead time for free shipping orders is longer than standard/next dayshipping.  We aim to despatch between 24-72 hours but can be more during very busy periods (Christmas, Bank Holiday, Sale or promotional offers (£10 & £20 promotions)) Once dispatched delivery is 3-5 working days for mainland UK destinations tracked & insured. If you are in a hurry for your order please select Standard Delivery or Next Working Day Delivery to avoid dissapointment.  If no one is home to take delivery of your order Royal Mail will leave it with a neighbour and leave a card to inform you of this.  You can also track it via the email/SMS you receive.


Local Pick Up Service FREE

Please note this service is available Monday To Friday (we are closed on weekends and bank holidays).

All orders can be picked up the next working day between 10am4pm from:

DLSB
Unit 3A Buddle Industrial Estate
Benton Way
Wallsend
NE28 6DL

Please bring a valid form of ID with you.

If an order is placed before 1pm on a Friday this order will not be available to be picked up until 2pm the same day. Orders placed after 1pm on a Friday will be available for pick up from 10am the following Monday.

Southern Ireland

Ireland £8.00 tracked & insured, takes up to 5 working days with Royal Mail.  Will require a signature, if no one is home to sign for your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery.  PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES WITHIN THE UK.

Please note if Royal Mail tries to deliver your order and no one is home, they will take it back to your local sorting office and leave a ‘while you were out card’ to advise what you should do next.  If you then arrange to have your item redelivered and left in a safe place please note we cannot be held responsible for your order then going missing once Royal mail has left your order in the desired safe place.  This is left here at your own risk.

INTERNATIONAL/REST OF THE WORLD

Within Europe and other worldwide locations (eg. Australia, USA, Canada) we offer a flat cost shipping of £15.00 for a tracked & insured service which takes 10/14 working days. This will require a signature, if no one is home to sign for your order you will be left a “while you were out” card advising how to pick up your item/rearrange delivery. PLEASE NOTE OUR FREE SHIPPING OVER £50.00 ONLY APPLIES TO CUSTOMERS WITHIN THE UK.

 

ALL CUSTOMERS PLEASE READ

WE ARE OPEN MONDAY TO FRIDAY AND ARE CLOSED WEEKENDS AND BANK HOLIDAYS.

PLEASE NOTE IF THERE IS A DISCREPANCY WITH ROYAL MAIL WHERE ITEMS HAVE BEEN TRACKED/SIGNED FOR THEN WE CAN ONLY ISSUE A REFUND BACK TO THE CUSTOMER ONCE AN ENQUIRY HAS BEEN RAISED WITH THE COURIER AND THE COURIER HAS REFUNDED BACK TO US. THIS WILL BE ISSUED AT OUR DISCREPANCY.  

WE CAN NOT REFUND OR RESEND ORDERS LOST WITHIN A WORKPLACE. IF YOU ARE HAVING AN ORDER DELIVERED TO YOUR WORK ADDRESS AND IT IS TRACKED & DELIVERED TO THAT SAID ADDRESS, WE CANNOT REFUND A CUSTOMER WHO CANNOT THEN PLACE THE ITEM WITHIN THEIR WORKPLACE.  ONCE AN ORDER IS DELIVERED TO A WORKPLACE IT IS THEN THE CUSTOMERS RESPONSIBILITY.

PLEASE NOTE IF YOUR ORDER IS NOT RECEIVED WITHIN THE APPLICABLE TIMESCALE'S SPECIFIED ABOVE, YOU MUST CONTACT US TO INFORM US OF THIS WITHIN 20 DAYS OF THE ORDER BEING PLACED.  IF YOU CONTACT US OUTSIDE OF THIS WE CAN NOT ISSUE A REFUND

Please email [email protected] if you need further assistance.  Please do not contact the email address or mobile phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.

Delivery Information DLSB Delivery Information