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You can return unworn and unused items* with the original tags intact to us within 14 days of receiving for a refund or 30 days for store credit.
All items will be refunded at the price they were purchased for.
Please include your original invoice or a note with your order details and also the reason for returning within the parcel.
* Please note Beauty items, Underwear, Bodysuits, Swimwear, and Earrings cannot be returned due to hygiene reasons.
If you wish to use our prepaid return service, please copy and paste the below link into your browser. This will take you directly to the Royal Mail website where you can print off a prepaid tracked return sticker:
Please attach the sticker to the front of your parcel and take to your nearest Post Office. Please note we do not offer free returns but we do offer PREPAID returns for the fee of £2.70 which will be deducted from your refund.
Please note we can not confirm receipt of your return once it arrives at our premises as we do not scan them once they enter our building (however Royal Mail do scan them when they reach us) we advise traking your return using the tracking number provided to confirm it has reached us. Once we recieve your return it will go into a qeue. We then open each return in order of date recieved and process it, the customer will then recieve an automatic email to confirm a refund has been issued. Please rest assured if your return has been tracked and is showing as delivered to us on your tracking it is in a qeue awaiting processing.
Alternatively, if you wish to arrange your own return please return to the below address with your original invoice enclosed:
Unit 3A Buddle Industrial Estate
Newcastle Upon Tyne
We highly recommend using a tracked service so you can track the whereabouts of your return. DLSB cannot be held responsible for the loss of your return.
Please be careful when trying on your items! We cannot accept returns on soiled items. Ensure all tags are intact and the item is in original condition. All goods will be inspected on return. Any unwanted items must be returned to DLSB in a saleable condition. Unfortunately, any returns which are found to have make-up stains on the garment cannot be exchanged or refunded. The goods are your responsibility until they reach DLSB, so please make sure any returns are securely packaged and cannot get damaged on their way back to us! Ensure the return address is clear and cannot be confused with any other address (please cross out any previous addresses that could still be on the packaging).
Please note when returning faulted items to ourselves, this has to be done using our TRACKED PREPAID RETURN service via Royal Mail (please see above instructions). We do not cover postage costs for items sent back via Special Delivery/Saturday Delivery etc as they are costlier and not needed when we offer a prepaid service above. We would recommend to email [email protected] if you receive a faulted item as we can provide further assistance before returning. Please do not contact the email address or mobile phone number attached to our PayPal account as they are for PayPal use only and any emails/text messages sent to these will not be responded to.